You have decided to become one – a project manager. But you’vе heard there is a lot of stress involved.
Is this all you can see in a day in the life of a PM?
Well, we understand.
But let’s see if it’s really like that.
We will check some facts for you.
First of all, this is not a 9–5 job.
Many things can happen during your day and, yes, that includes weekends and late-night evenings.
As a project manager you may be responsible for one or, more often, more than one project. This can bring a lot of stress and disrupt your work/life balance.
Also, it is not possible to do the same thing for two days in a row as a PM. There are days with a lot more stress when deadlines are approaching. At those times, the delivery management kicks in.
There is no time for a break until the tasks are done.
There are lower levels of stress and different kinds of activities when presenting to CEOs, meeting directors, or lecturing at workshops for business process improvement.
It is confirmed scientifically that project management is the most stressful job out there.
The success of the project depends on the stress levels of the manager.
If we look at the Yerkes-Dodson curve we can notice the following. Little levels of stress are expected for optimal performance. But everything above that can bring breakdown, in your job
and even your family life.
Do not stay calm,
do not get distressed,
But what are the factors that make this job so stressful, you may ask yourself, Peter?
Maybe a deadline is looming and things are still not done.
One of the workers is ill and had to leave the project suddenly.
Day-to-day requirements are making you dull.
Or all of this together.
Yes, you can see more clearly now.
Scientists have found four different levels of stress that can take over a project manager. They were, of course, defined by an experienced project manager consultant, Dr. Karl Albrecht. Here they are:
● Time stress – deliver the work in due time
● Situational stress – serious situation without sense of control: emergency, illness, losses of any kind…
● Encounter stress – worry about encountering a person or situation that brought unpleasant feelings the previous time; based on previous experience
● Anticipatory stress – anticipation of some future events.
If you figure out another type, let us know!
So, our day did not start easily.
But the good news is, we can make it easier.
Let’s see how.
Experienced project managers have brought many solutions.
Yes, those too, but many others as well.
For the beginning of the day, there is a magic trick many PMs use.
What better way is there to seize the day to the maximum?
To come to work, drink the coffee, read the news and emails…
It’s even better if you are the first to come to the office and use all the calm time to get this done.
This way, you will avoid potential stressors attacking you unexpectedly.
Put out the fire before it gets to the fire-burning mode, kind of emails.
And you can draft plans for the whole day, too.
The phrase is known as eat that frog, meaning you should attack the hardest problems first or do first whatever you can assume might cause problems. Others call it just the drinking the coffee ritual.
You said music would work best for you?
Yes, music is great too.
After all, it doesn’t matter whether it is coffee, music, reading the assignments for the day, checking LinkedIn, Slack or anything else that will calm you down and assure you that you are ready for the day.
Some clients and even some managers prefer phone calls to emails. You will have to choose your own method and the best method for success between you and your client.
Once you have confirmed that there will be no unexpected troubles, we can move forward.
You have made sure that you will start the day ready, but what about your team?
You will need to get them ready and prepared to enter their day too by confirming their assignments, and delegating the activities and plans for the day and potentially the whole week.
One way managers do it is through a scrum daily meeting.
Scrums are rapid 15-minute meetings where all the parties of the project are present. The most important daily plans are discussed, iterated and final plans confirmed.
It will save:
Interestingly, they are also important for the long-term sprint meetings and represent a crucial part.
The participants of the meeting will cover topics such as:
★ Parts of the projects they finished yesterday
★ Details on what each person will accomplish today
★ The challenges of the project
Many technical or people types of issues may occur, and are ready to be solved.
Of great assistance in this area may be software that will support not only project management, but also the progress of the project. Teodesk offers the possibility of constant monitoring of all the phases of project built-up.
PMs work with people on a day-to-day basis. This requires multiple soft skills.
You may need to receive a new person and have an interview for a certain position. In those situations you are a psychologist, figuring out:
➔ Why are they making the transition?
➔ Why did they choose our company?
➔ Will they be a good addition to the existing team?
Some or many of your co-workers may be kilometers away. Conference calls are very common type of communication for remote teams and they usually happen after the scrum meeting with local co-workers.
In many cases that is when, besides Skype, Join.me steps in.
As a project manager, Peter, you will mostly be in charge of hosting this kind of remote meeting. Conference call topics will be similar to scrum/sprint meetings where you will chat on previous and future work as well as troubleshooting.
More activities are linked to conference calls. The same is true for meetings in real time.
This includes urgent actions – urgent emails, phone calls that will resolve the issue, updating project information (usually in the form of reports) as well as other emails, phone calls and discussions for future actions.
Additionally, you will have to chase people down on their deadlines, not just keep track of your own deadlines.
This is not an easy task.
You want all your team members to meet deadlines by motivating them, yet staying close to them as part of the team.
You need to be diplomatic with your colleagues and with your clients. In this scenario you need to build friendships and communicate clearly the process of the project, from the beginning until the very end.
Until recently the project management role was stakeholder management. This explains a lot about the importance of this part of the job. Over time the term “manage stakeholder” turned into “engage stakeholder.” But the essence of the role is the same.
Among stakeholders there may be:
A. Quality control audits
B. Senior stakeholders
C. Board that approved some of the projects
Throughout the day there may be several meetings, phone calls, and presentations to a few or more of those stakeholders.
This is not all.
You will probably have to put slides into your slide deck, which may take even a week before the meeting. Often, there will be a need to send some form of follow-up information.
After the initial rush, meetings and fuss when the most important tasks have been done, the time is just right for chilling out.
This may be the most interesting and definitely a very important part of the workday of every project manager. It includes reading on relevant topics from multiple online resources. This supports the PM community and their social network with significant benefits.
These connections are made through Twitter, blogs, and inbox shares. Here are a few recommendations:
In the middle of the day and as the end of the day is approaching, you want to be sure that you have gone over every single project and its current status.
Multiple problems may appear, such as project failure… This is not a rare event. Additionally, there may be sudden unexpected announcements from the upper management or even unexpected delays.
Project finances are crucial for any project. Sometimes the budget may be an issue. You may be spending too much and the budget review was not done properly. In those cases, you and the finance team will review the budget.
This happens for various reasons, but as a good manager you need to know how to handle them and, more importantly, how to prevent this in your daily routine.
Therefore, in order to maintain your success rate over the projects, you need to control them daily by:
I. Going back and keeping the email correspondence ongoing.
II. Reviewing all the notes from the meetings, including all troubleshooting.
III. Learning and planning from them for future actions.
IV. Coordinating the resources.
V. Meeting the specialists.
Even though project managers are planners by nature of their jobs, it is possible that over the course of the day their focus, energy levels and overall momentum drop.
It is important to know how to maintain it even when there are multiple projects and tasks for the whole day.
All projects are different.
The people who work on them are different.
The organizations that conduct a project are organized and function differently.
It is good to conclude, then, that the management of those projects will vary too.
There is project management in almost all areas of life. As the areas vary, we will expect that managing the projects and working with people in those different areas would give different flavors.
Even simple actions like taking a break or having lunch may have a different timeline and length in different projects and organizations.
Even though their working hours are from 9–5 p.m., the day starts long before that. When their surveyors are on-site, they will contact them early morning. This is necessary throughout the day in order to keep all schedules and plans on track.
Murray Bryant shared his experiences from his company, Capgemini. He compares the work of a PM with a consultant job, stressing that both have to come up with multiple solutions to a designated problem. A consultant will present his solutions to a client while a PM will report to his boss.
Douglas Walker shares his experiences as Mechanical Engineer Project Manager. He shares that his day is spent 20–25 percent on average outside of the office.
An interesting thing he mentions is communication. There is a core belief that engineers can do the math, but often they fail in communication. Successful engineering PMs need communication skills or otherwise everything else will not be worth anything.
Some interesting advice and insights have been presented by IT project managers.
At the end of the day you usually go back to check your daily plan and uncheck your to-do list for the day.
Now, from which PM area are you?
How does your PM day compare to those above?
Please help Peter with his decision on becoming a Project Manager and let us know your daily experiences and other advice.
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